Almost half of the world’s population uses social media, making it an extremely powerful and far-reaching tool. If you don’t have social media profiles for your business, you should strongly consider creating some. Using social media, you can improve brand awareness and interaction, increase your website traffic, and build meaningful relationships with your customers.
Boost Brand Awareness
Social media is one of the best places to reach both new and old customers. Every company should be looking to increase their brand awareness, and social media provides the perfect tool to do just that. Some businesses shy away from social media because they believe that users only follow brands they already know. 60 percent of Instagram users, however, have discovered new products through the social media platform.
Encourage Meaningful Relationships
Many customers are skeptical of an organization or brand until they can see the “human element.” They want to know your values and how your product really works. People want real, human connections. Social media is a great way to virtually foster these connections. You can highlight existing customers and how they use your services. You can also showcase your staff members and introduce potential customers to those who make your company what it is.
Improve Website Traffic
Social media is also a great way to drive more visitors to your company website. If people find the content you post informative and valuable, they’ll be interested in visiting your site to find out more. Focus on putting out high-quality content, such as detailed articles, infographics, or eye-catching images. You could also consider engaging directly with your audience by going live to stream your answers to questions or hosting a weekly chat.
Interact Directly with Customers
Unlike with traditional media, social media offers the ability for two-way communication. Not only do customers get to interact directly with your organization, but you have an opportunity to engage your customers in return. You can answer questions directly. Make sure your responses are “on-brand” and represent your organization well.
Learn More About Customers
Another great thing about social media is that it generates a large amount of data about the demographics of your customers. You can incorporate the data into your company’s strategy, advertising, and more. All of this information will help you make more effective decisions regarding your business.
Social media is a powerful tool. When used wisely, it generates a variety of possibilities to build your business.
This article was originally published on JamesCrickmore.org.uk.










